We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order’s arrival*. Returned merchandise must be in the original packaging, and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
*ALL SALE ITEMS AND ITEMS USING A PROMOTIONAL CODE ARE FINAL SALE.
Sale items are not eligible for returns, exchanges, or price adjustments.
We reserve the right to reject any return/exchange that does not comply with the conditions stated above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card for the merchandise amount. Refunds will be made in the form of the original payment. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nesrev.com.
If you have received an item from NesRev as a gift, you can return it (assuming you are in compliance with our return policy) in exchange for store credit, which will be applied to your NesRev account. If you are not already a registered NesRev customer, you can create an account online or contact us at info@nesrev.com. If you use the store credit to place a new order, please note that you will be required to pay the difference if your purchase price exceeds the amount of your store credit.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
HOW TO COMPLETE YOUR RETURN
- To return your product, you should mail your product to 18922 E. 53rd Ave Denver Colorado US 80249
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Please email us at info@nesrev.com and include your first and last name and order number.
- If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nesrev.com and send your item to 18922 E. 53rd Ave, Denver, Colorado US 80249. For exchange requests, your exchange will be shipped upon availability. We will email the replacement items tracking number upon dispatch. An additional shipping fee will be charged. We are unable to refund any import tax/duty that your order may have incurred for returned items.
Please be advised that for International orders returns or exchanges may require additional tax/duty for import to delivery destinations in the US. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns regarding the return/exchange process, please contact us at info@nesrev.com
Please mail returns to the following address using a trackable shipping method:
NESREV
Denver, Colorado